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The Service Lead Report enables owners of functions or service areas to understand the resourcing for their portfolio across the university, with access to normalised results and cross-university comparisons.
It helps them to answer questions such as:
- How is resourcing trending for each of the services in my portfolio?
- Where in the university are the services in my portfolio delivered?
- How does our resourcing compare to other universities?
- How effective are my portfolio's services according to staff?
Service and Function owners don't require a UFAnalytics licence to access the Service Lead Report, making it an easy way to expand access to UniForum data to a broader group of users at your university. Control who can access this report and the functional groupings they have access to using the Lead Program Manager workflow in UFAST.
Set up users of the Service Lead Report in a few simple steps today; please see here or contact your Client Operations Manager for assistance. We’d also love to hear your feedback on the report.
What can service and function owners learn from the report?
